This episode is about labor arbitration and how to use the M39 handbook, which is the management handbook used by the US Postal Service. Corey explains that section 115 of the M-39 handbook deals with discipline and how management should administer it. He emphasizes that management should always make every effort to correct a situation before resorting to disciplinary measures (corrective rather than punitive principle). He also says that management has a responsibility to resolve problems before they become grievances. Furthermore, it is emphasized that management must have documented and detailed evidence in order to issue discipline. Corey urges listeners to use this section in their grievance procedures by holding management accountable for their responsibilities as outlined in the M39 handbook.