Corey details an account of a significant arbitration case in Memphis. He emphasizes the case’s importance due to the “toxic working environment” in the Memphis installation, a situation the union repeatedly attempted to address. A key aspect of their success was the meticulous preparation and presentation of their case, particularly by Jason Atchley, whose expertise is applauded. The arbitrator’s decision, a testament to the union’s efforts, mandates the Memphis installation to cease its hostile work environment, provides EAP services for all employees, and establishes a conflict resolution committee. Corey celebrates this victory for the Memphis postal workers while acknowledging the unfortunate tragedy that precipitated it.